Why are SPECTRUM Report Manager (SRM) reports failing to be sent by email? (Legacy KB ID CNC TS31597 )

Document ID : KB000051839
Last Modified Date : 14/02/2018
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Add the domain name to the /etc/mail.sendmail.cf file and restart the sendmail process



Related Issues/Questions:
It is possible to configure SRM to deliver reports via email but this does not appear to be working; no reports being delivered

When trying to e-mail a scheduled report the following error message is received:


CrystalEnterprise.smtp: SMTP_E_MAILBOX_UNAVAILABLE_2(550)



The send mail option in OneClick works, alarms can be send without a problem.


The settings under E-mail configuration in the Administration tab in OneClick are correct.


The mail server can be reached on port 25 from the OneClick/Report manager server.



Problem Environment:
SPECTRUM 9.0
Solaris 2.10

Additional Information:

CallT0000235577




(Legacy KB ID CNC TS31597 )