Why are my outages in Service Manager not showing cleared after installing Spectrum 10.3 with the BMP patch

Document ID : KB000122418
Last Modified Date : 05/12/2018
Show Technical Document Details
Question:
Why does Spectrum Service Manager not calculate service outages correctly after installing Spectrum 10.3 with the BMP_10.3.001?
The symptoms may include outages still showing open even though all child processes are up and no outages present and incorrect service conditions shown for the number of outages present.
 
Environment:
Spectrum 10.3
BMP_10.3.001
Answer:
There is an error with Service Manager and its calculations after an outage is over.
Please request patch 10.03.00.D18 from support to resolve this problem.