Why am I unable to start the Diagram Trace Utility? I get "A workspace crash was detected"

Document ID : KB000004041
Last Modified Date : 14/02/2018
Show Technical Document Details

When attempting to start the Diagram Trace Utility (DTU) it fails and the following error message is produced:

!ENTRY org.eclipse.core.resources 2 10035 2017-12-02 18:54:31.715
!MESSAGE A workspace crash was detected. The previous session did not exit normally.

!ENTRY org.eclipse.osgi 2017-12-02 18:54:31.715
!MESSAGE An error occurred while automatically activating bundle
org.eclipse.core.resources (14).

org.eclipse.core.internal.compatibility.PluginActivator.start() of bundle 

This is usually caused by a corruption in the DTU workspace files as result of a previous crash. The simplest way to correct the problem is to force the DTU to create a new workspace as follows:

  1. Go to directory C:\Documents and Settings\<USERID>\DiagramTraceUtility
  2. Rename directory workspace to workspace_bak
  3. Restart the DTU. A new workspace directory should be created.