Why am I unable to logon to CA Chorus Software Manager?

Document ID : KB000007448
Last Modified Date : 14/02/2018
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Issue:

I am presented with the CA Software Manager (CSM) login screen.  However, when I enter my credentials it fails stating I do not have a CA Chorus account.

Environment:
CSM 6.0
Cause:

The cause of the login failure was due to the customer specifying their CA Support Online credentials instead of their TSO login credentials.

Resolution:

The CSM initial login needs the customer's TSO userID and password.  The CA Support Online (CSO) credentials are used when Acquiring products and maintenance.