Why am I seeing return codes from Notification Manager like 403 and 503 when doing a 2 way notification?

Document ID : KB000025507
Last Modified Date : 14/02/2018
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Introduction: 

Sometimes users receive return codes such as RC=403 or RC=503 when sending a 2-way pager notification. This article will explain where to find the meaning of these error codes and how to solve the problem.

Question: 

I have sent a 2-way page notification using CA Automation Point's Notification Manager, but I got a three-digit return code, such as RC=403 and RC=503. What does these mean?

Environment:  

CA Automation Point Notification Manager

Answer: 

These three digit return codes are generated by your paging service provider, not by CA Automation Point.

Open your VOXNM.LOG file in the %AP_SITE%\Logs directory, do a search for the log message that contains this three-digit return code. Look within that message and related messages for an associated 4-digit Automation Point error code (e.g. VOX5104W), and then check the CA Automation Point Message Guide for this message ID and what it means. This may give you an idea about what is causing the problem and how to solve it. If not, then please search our Knowledge Base for this 4-digit Autmation Point error code, ask the CA Event Management and Automation User Community how to solve the problem. Of course, you are always welcome to open up a case with CA Support for product expert assistance.