While performing the initial data load from CA Asset Portfolio Management to CA software Asset Manager, all of the imports fail due to a missing tpl-locations-countries-mapping.xml file

Document ID : KB000005212
Last Modified Date : 14/02/2018
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Issue:

During the the initial data load from CA Asset Portfolio Management to CA Software Asset Manager, after selecting the load data button, all of the data imports in CA Software Asset Manager fail with the error: 

File list: 
- 0001003047.csv (UTF-8) (Headline validation: loose) 
tpl-locations-countries-mapping.xml 
Data sources: none 
Restricted import: no 
Not processed 
The following errors occurred: 
<template>: File not found (tpl-locations-countries-mapping.xml) (ASP-I9) 

 

Environment:
CA Software Asset Manager 4.xCA Asset Portfolio Management 14.1, any patch level
Resolution:

Contact CA support to provide the tpl-locations-countries-mapping.xml file.  

Install the tpl-locations-countries-mapping.xml file into the following directory on the SAM server: 

\Program Files (x86)\CA\SAM\app\uploads\prod\data_exchange\superuser\import_templates