While adding class permissions on the object "Asset Group" we receive error CM001300.

Document ID : KB000004226
Last Modified Date : 14/02/2018
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Issue:

Trying to Add Class Permissions on the Object "Asset Group" results in error CM001300. 

The error details states: 

"ADO Version 6.3 - ExecuteCommandPointer -COM Error: ErrorCode:-2147217871,WordErrorCode:3121, IDispatch error #3121, Query timeout expired, Microsoft SQL Server Native Client 11.0, (null)"

We're able to add permissions to all other objects except for the  "Asset Group" object. 

What can be causing this? 

Resolution:

The error is a general timeout. Performing standard SQL database maintenance as well as trying to add users when ITCM is less busy may help. Also increasing a couple of timeout parameters in the DM managers comstore may help: 

ccnfcmda -cmd setParameterValue -ps itrm/database -pn connectiontimeout -v 60  

ccnfcmda -cmd setParameterValue -ps itrm/database -pn commandtimeout -v 20