Some versions of Microsoft SQL Server provide a high availability option that is called Always On.
Can the Always On option of Microsoft SQL Server be used with CA Service Desk Manager?
Microsoft SQL Server "Always On" is only certified with CA Service Desk Manager 14.1 and CA Service Desk Manager 17.1 for which minimal architectural changes were done.
There is no plan to certify the option with CA Service Desk Manager 12.9.
As of the initial writing of this document, you can read about the Always On high availability option of SQL Server at the following msdn link: Overview of SQL Server High-Availability Solutions .
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