Which JavaScript file controls the right-click menu within ticket list screens in CA Service Desk Manager (CA SDM)?

Document ID : KB000048275
Last Modified Date : 14/02/2018
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Description:

Which JavaScript file controls the right-click menu within ticket list screens in CA Service Desk Manager (CA SDM)?

Figure 1

Solution:

The RESULTSET.JS file controls the right-click menu within CA SDM ticket list screens.

This file can be modified via Web Screen Painter.

** Note: Customizations are outside the scope of CA Support.