Where we can find notifications sent out by the Notification Method "Notification"?

Document ID : KB000046147
Last Modified Date : 14/02/2018
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Question:

How do we check if a Notification is sent out when we select "Notification" as the Notification method on [Notification] tab of the Contact Detail screen?

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Answer:

We can find Notifications sent out by the Notification Method "Notification" on 2 types of Views, "Log Reader" and "Notification History". Both are displayed from [View] menu on [Service Desk] tab and a ticket detail screen.

ServiceDesk_Menu.jpg         Ticket_Menu.jpg