Where to find the History file for CA Service Catalog

Document ID : KB000125085
Last Modified Date : 28/01/2019
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Introduction:
The following is an explanation of the 'HistoryFile'/'.HIS' for the CA Service Catalog product. 

When you apply a patch for the Service Catalog (SC) environment, that patch then gets recorded in the so called HistoryFile. 
So, the first time you apply a patch, this file will be created. 
And then the file will be appended each time you apply a(nother) patch again. 

The name of this file is build of the following components: 
The literal 'CA_SLCM_' concatenated with 
the <hostname> and 
suffix '.HIS'. 
(in a commandprompt, you can run the command: hostname) 
E.G. CA_SLCM_WSQL2008.HIS
    ======== ======== ==== 
The file is stored in the %USM_HOME% folder. 
E.G. C:\Program Files\CA\Service Catalog 

It is mostly the first thing asked by the Level 1(and 2) Support Engineer, taking ownership of a case.
'Please send me the .HIS file which then shows me on which maintenance level your environment is running on.'.
 
Background:
N/A
Environment:
Windows
Instructions:
The following is an explanation of the 'HistoryFile'/'.HIS' for the CA Service Catalog product. 

When you apply a patch for the Service Catalog (SC) environment, that patch then gets recorded in the so called HistoryFile. 
So, the first time you apply a patch, this file will be created. 
And then the file will be appended each time you apply a(nother) patch again. 

The name of this file is build of the following components: 
The literal 'CA_SLCM_' concatenated with 
the <hostname> and 
suffix '.HIS'. 
(in a commandprompt, you can run the command: hostname) 
E.G. CA_SLCM_WSQL2008.HIS
    ======== ======== ==== 
The file is stored in the %USM_HOME% folder. 
E.G. C:\Program Files\CA\Service Catalog 

It is mostly the first thing asked by the Level 1(and 2) Support Engineer, taking ownership of a case.
'Please send me the .HIS file which then shows me on which maintenance level your environment is running on.'.
 
Additional Information:
For Unified Self Service(USS), the folder is C:\Program Files\CA\Self Service with file WSQL2008.HIS
For CA Service Desk Manager(SDM), the folder is C:\Program Files (x86)\CA\Service Desk Manager with file WSQL2008.HIS

Where WSQL2008 is the hostname.