Where to download service catalog product installation images (i.e. .ISO files ) ?

Document ID : KB000016259
Last Modified Date : 14/02/2018
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Introduction:

support.ca.com site was re-organized and changed .  It is a little bit confusing when navigating  the site  in order to find  service catalog product installation images ( i.e.  .ISO files ) 

Question:

Where   can I find and  download service catalog product installation images ( .ISO files )  on support.ca.com  site ? 

Environment:
service catalog 12.9 , 14.1 , 17.0
Answer:

Find and Download catalog installation images

1.  login support.ca.com  with your ca support account first .

2.  click "Menu"  and select "DOWNLOAD MANAGEMENT"  

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3.  Depending on your site's product entitlement with CA ,   in search field ,   you can type either  Service Management or Service Catalog. As you are typing ,  a select dropdown will list the corresponding products.

 A.  If you search Service Management in the search field  and  it can list the products which is having  "CA Service Management - Service Catalog" ,  then :

   1) select "CA Service Management - Service Catalog"

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 2)  you will see  "Product Downloads Available" .  click it to expand .  Then ,   in Product Downloads tab,   you will see  "CA Service Management Upgrade from Service Desk Manager Full License to Service Management Service Desk Manager Package MULTI-PLATFORM" and click it .

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Note :  from 14.1 ,  service catalog and service desk use the same Service Management Installer ( i.e.  SM common installer ) to do  product installation

 

3)  in "CA Service Management Upgrade from Service Desk Manager Full License to Service Management Service Desk Manager Package MULTI-PLATFORM"  page ,  please note the "Release" drop-down field ,  you need to click this field to pull  the drop-down list there and select the version that you want to download .  For example ,  select 14.1 

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4) After select the specific version ,  you will see all the downloadable Service Management products with this version.   for example ,  for service  catalog 14.1 installation image  ,  select "CA SERVICE MANAGEMENT SERVICE DESK MANAGER PACKAGE 14.1 FOR WINDOWS 04/16, WITH CATALOG DVD03135250E.ISO " 

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B.  If you search Service Catalog  in the search field  and  it can list the products which is having  "CA Service Catalog" ,  then :

1)  select "CA Service Catalog"  ,  and  click "Product Downloads Available" 

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2)  then click "CA Service Catalog -MULTI-PLATFORM"   

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3)  Notice the Release drop-down field , click it to pull the available release version and select the version you are looking for ,  for example ,14.1  

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4)   you will see the   catalog product installation image (.ISO ) file  with the version that you are looking for to download 

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