Where is CA ITSM "xFlow" installed to?
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CA Service Desk Manager
CA Service Desk Manager:Release:17.1
CA Service Desk Manager:Release:17.0
CA UNIFIED SELF-SERVICE FOR SERVICE MGMT:US4SM
Unicenter Service Desk:USVD
SERVICE DESK MANAGER:USRD
Where is the CA ITSM xFlow module installed to?
CA ITSM 17.1 and xFlow on a Windows Server.
xFlow files are installed by default to the \Program Files\CA\xFlow directory
xFlow Windows Registry entries by default are put to \HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\xFlow Analyst Interface 188.8.131.52
xFlow database entries are stored in the CA MDB database
Here is a sample of an installed xFlow files on ITSM 17.1:
C:\Program Files\CA\xFlow\_xFlow Analyst Interface 184.108.40.206_installation>
Change xFlow Analyst Interface 220.127.116.11 Installation.exe
Change xFlow Analyst Interface 18.104.22.168 Installation.lax
The file ".com.zerog.registry.xml" advises a lot about where the installation will try and put items.
The file "installvariables.properties" contains installation settings. This includes "Product_ID" which contains a value which should appear in the Windows Registry in the location given above. A "Find" can also be run in the Windows Registry against this value.
Uninstalling CA ITSM xFlow
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