Where does the User Repository Information come from when selected from Remote Control Viewer, when you select "connect as different user"

Document ID : KB000028453
Last Modified Date : 14/02/2018
Show Technical Document Details


When I select Connect as different user in RCO (ITCM Remote Control) Viewer; where does the Repository Information populate from?

Figure 1


This information comes from the Security Providers, AD, LDAP, Local…etc., which is polled directly from the OS.


  • How often does the agent ask the OS for the current list of security providers?

    When the user selects the 'connect as a different user' in the RC
    Viewer and selects the 'Refresh list' in the RC Viewer under drop down for Repository:

  • Does the agent cache the information and/or store it to a file?

    Agent doesn't cache this information, nor does it store in a file

  • When and how often does this interface check for changes in the security providers?

    Only when the user selects the 'Refresh list' item in the RC Viewer drop-down for Repository