Where do I find the setting for the session timeout for support automation? Or, Is there timeout setting in Support automation Live Chat?

Document ID : KB000029829
Last Modified Date : 14/02/2018
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Description:

 Where do I find the setting for the session timeout for support automation? Or, Is there timeout setting in Support automation Live Chat?

Solution:

 There is no session timeout in support automation Live Chat session. On the console do have session timeout value that is Service Desk web session timeout in web.cfg file. Refer to TEC480212 - How to extend/reduce the web session timeout?