Where can I find the software and documentation for the CA PAM product ?

Document ID : KB000011683
Last Modified Date : 14/02/2018
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Question:

How can I get to the pages to download the CA PAM full product, the patches and the current and past documentation ?

Answer:

Unfortunately as of now there is not a central page where we can download the full product, its documentation and its patches. 

Depending on what kind of information is needed, the best approach is different

  • If we need a hotfix or an incremental upgrade to an existing version (e.g. if we want to go from 2.8 to 2.8.1) the best approach is to access the support page at http://support.ca.com and we need to navigate to the CA Privileged Access Manager page

Support_main_page.JPG

Once we are in the product pages, fill in again Privileged Access Management, and it will lead us to the main product page where we have the different options.

PAM_product_page.JPG

 

PAM_main_page.JPG

  • On the right-hand-side, one of the possible options is the "Latest Maintenance Releases". Clicking on it will lead us to a new page where we can choose whether to download CA Privileged Access Management, Password Authority or CA Threat Analytics software updates

Maintenance_release_pages.JPG

  • Clicking on the CA Privileged Access Management link will lead us to the download page. Note that this page does NOT contain major releases after XCeedium 2.6 (this is the latest major release update included), so if you are looking for a major release you should use the download software pages, as indicated below
  • Note that the same applies to Password Authority and to Threat analytics patches

Thread_anal_for_PAM_maintenance_releases.JPG

PA Maintenance release page.JPG

  • If we are going for a full release, the best option is to go via the Download option in the main support page after having chosen the CA Privileged Access Management product.

Download_product.JPG

  • Hitting the Download Product option will provide a list of PAM options to download. To note that from here it is also possible to download the Privileged Access Management Server Control product

List_of_PAM_products.JPG

  • Once having chosen the product option to download, it will lead us to the download center page where we have to choose the version of the product

Download_center.JPG

 

After having done so, hitting the Go button we will be taken to the Product Component page. Here it is possible to download the PAM product, but also the RemoteClient utility, which is not available in the maintenance release pages, and equally the WindowsProxy and Socket Filter agent components

  • As far as the documentation is concerned, the best option is to access if via the docops page, https://docops.ca.com, choosing the Privileged Access Management product. That will allow you to look into the 2.7 onwards documentation. The same page will allow you to access the Privileged Access Manager Server Control documentation

PAM_documentation.JPG

  • This same documentation is available by clicking on the Documentation link in the Privileged Access Manager product page. The advantage is that from this same page, it is possible to access other documentation not present in the docops web site, like the platform support guidelines, the compatibility matrix or earlier documentation in pdf format

Documentation_Page_from_product.JPG

 

PAM_earlier_documentationJPG.JPG

  • In the product page it is also possible to see some of the latest KB documentation published for the product, something which is not available in the docops documentation site

 

 

 

 

 

 

 

Additional Information:

Due to changes in the CA Support Portal the pages look a bit different now.