Where can I find my old cases in CA Support Online?

Document ID : KB000011749
Last Modified Date : 14/02/2018
Show Technical Document Details
Introduction:

I'm trying to locate my previous Rally cases can can't seem to find them in CA Support Online.  Can someone give me instructions on how to find my old cases. 

Question:

Is there a way to locate my previous Rally cases in in CA Support Online?

Environment:
All
Answer:

If you need to find any of your previous Rally cases in CA Support Online, please follow the below instructions:

Log into Support Online

Click on 'Launch Classic Support Page'

Under Support on the left hand side of the page, click on 'View Cases' this will take you to the 'View Cases' page.

Next to Site ID: please enter you Site ID number

Next to Status: there are 3 options, Open, Closed or All

Click on one of the options, press enter

You will see your cases