Where can I find logs and what do I need to look at for software delivery problems

Document ID : KB000117027
Last Modified Date : 11/10/2018
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Issue:
I need to know where product logs are located and which ones I need to check in order to diagnose Software Delivery issues. I also need to know how to set proper tracing for SD only to conserve disk space.
Environment:
Any support ITCM / ITCA Client Automation environment
Cause:
When there are issue with Software Delivery, clients need to know how to self diagnose issues before having to go to support to ask for help.
Resolution:
CA Client Automation logs are located in the following directory:

"%sdroot%\..\logs"

This typically translates to a folder like the following but can be elsewhere if a custom install was done:

"C:\Program Files (x86)\CA\DSM\logs"

Software Delivery specific logs have names that begin with the string "TRC_USD_xxxx.log

To set diagnostic tracing when about to reproduce an SD issue, you can run a command like the following on the agent, SS and/or Domain Manager involved with the process:

cftrace -c set -l detail -f USD -s 30000 -ln 4

NOTE: -l and -ln are the lower case versions of -L and -LN (it can be difficult to tell if not already familiar with the command
)

When done testing and have collected your diagnostic logs, you can run the following command to return tracing levels back to default levels:

cftrace -c set -l error -s 2000 -ln 2