Where ? can I find and ?download service catalog published patches ???

Document ID : KB000016318
Last Modified Date : 14/02/2018
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Introduction:

support.ca.com site was re-organized and changed .  It is a little bit confusing to when navigating the site to  find service catalog product's  published patches  

Question:

Where   to   find and  download service catalog product's  published patches   ?

Answer:

Find and Download published catalog patches :

1) login support.ca.com  with your ca support account first .

2) stay on the same browser page , in URL address , provide the  the following URL 

https://support.ca.com/us/product-information/ca-service-catalog.html

it will take you to the  service catalog product's  support page 

3)   click "SOLUTIONS & PATCHES"  , it will take you to a page  which lists all the published catalog patches that you can download .

A_1.gif

 

It will list all service catalog product  published patches :

B_1.gif  

For example , you will see & download  catalog 14.1 CP4 patch ( i.e. 14.1.04) : RO96941  and 14.1 CP4 rollup1 patch ( i.e. 14.1.04.1) : RO98013  .