When Workbench is getting an error message about the required storage module

Document ID : KB000045510
Last Modified Date : 14/02/2018
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Issue:              
In Workbench, when creating a broker connection, users are getting an error message "Required storage module was not available to read"

Environment: 

CA Harvest SCM Workbench and Eclipse Plugin versions 12.1 and up on the Windows platform

Cause:
The problem turns out to be the location of the “secure_storage” file that Workbench uses. In some cases, Workbench defaults to a location for which you do not have read/write permissions.

Resolution:
The solution is to move this file to another location.

In Windows Explorer, navigate to the folder where SCM is installed and open the “workbench.ini” file in Notepad. Then add the following 2 lines as the first 2 lines in the file, before the “-vmargs” line:

-eclipse.keyring

C:\Temp\.eclipse\org.eclipse.equinox.security\secure_storage

(if you want a different location for this file, just change the second line above to reflect that location.)

Save and close the file and then stop and restart Workbench.

Additional Information:

As always, please contact CA Technologies support for CA Datacom if you have further questions.