When viewing the EIB in a dump with CA Symdump CICS V 10 the client received message CAIN4710.

Document ID : KB000005875
Last Modified Date : 14/02/2018
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Issue:

When viewing a CICS CTS 5.2 dump with CA Symdump CICS v 10. When the client selected the EIB control block they received message CAIN4710 No structure information for request. The EIB control block was not formatted.

Environment:
Z/OS CTS 5.2
Cause:

The CA Symdump CICS PROTSYM file contains the program source code and all the CICS control block CSECTS. In this case for CTS 5.2 the PROTSYM file was missing member PROTCI69 which contains the CICS 5.2 control blocks. 

Resolution:

Run JCL member HLQ.CAVHJCL(CABALSYM) member which contains the JCL to load the CTS 5.2 CICS control block member PROTCI69 into the PROTSYM file as outlined below. Once the job completes you can use the CA Symdump CICS source option to make sure the PROTSYM file contains member PROTCI69.

For CICS 4.2 you need PROTCI67, CICS 5.1 = PROTCI68, CICS 5.3 = PROTCI70 

//*********************************************************************

//*        ASSEMBLE AND POSTPROCESS PROTCICS FOR 1 VERSION OF CICS    *

//*********************************************************************

//ASM      EXEC ASMPROC,AOPT='SYSPARM(XXX)',                            

//   CICS='CTS520.GA.CICS', ** CICS HLQ                        

//   CREL=69,         ** CICS RELEASE                                  

//   CAI='INTERT10.GA', ** PRODUCT HLQ                       

//   GUNIT='SYSDA'    ** GENERIC UNIT/VIO                              

//*                                                                    

//POSTPRC  EXEC CAVHSYMA,NAME=PROTCI69,