When using CA SYSVIEW with a new CA Datacom MUF, receive error DCOM006E GETDATA request failed, RC 15, RS 139

Document ID : KB000031625
Last Modified Date : 14/02/2018
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After creating a new CA Datacom/DB or CA Datacom/AD Multi-User Facility (called MUF), and setting up the security definitions to use CA Datacom External Security, you might receive an error message when using CA SYSVIEW commands for Datacom, such as DCAREAS, DCBASES, etc. This error message might be:

DCOM006E GETDATA request failed, RC 15, RS 39, FC 12, Job xxxxxxxx      or
DCOM006E GETDATA request failed, RC 15, RS 139, FC 12, Job xxxxxxxx

In this message, the RC 15, combined with the RS 39 (which is a truncated "139" value) indicates the problem. the FC 12 value indicates that this CA SYSVIEW instance is connected to a CA Datacom version 12.0 MUF. 

The Return Code 15 (139) error indicates that there is a problem with the ESM security definition, and that the CA SYSVIEW user does not have access to the Datacom System Tables in database 1000 for the selected MUF. The most probable cause for this error is that a rule or profile is missing from the External Setting setup for this MUF.

Within the External Security schema, there are multiple resource types used, and in this case, the resource type is called DTTABLE (called DT@ABLE in IBM RACF). There are multiple profiles that could be defined inside this resource, and it is necessary to have one like one of the following:

  • <cxxname>.DB0%%%%.*
  • <cxxname>.DB0*.*
  • <cxxname>.DB01000.*  (If you want to specifically address the Datacom System Tables in DB 1000)

Note that DB 1000 is used by default here, and is based on your MUF Startup Option SYSTEMDBID. If you have changed this value, then you need to use that DBID value in the DTTABLE (or DT@ABLE) profile. 

Finally, to be sure that your CA SYSVIEW session can access the Datacom System Tables correctly, you need to be sure to grant UPDATE access to the tables in DB 1000 (in CA ACF2: SERVICE(READ,UPDATE); in CA Top Secret: ACCESS(UPDATE); in IBM RACF: ACCESS(UPDATE)).

For more information about CA Datacom External Security configuration and usage, please refer to the CA Datacom Security Reference Guide, available for Version 14.0 (HTML or PDF) or for Version 15.0 (HTML or PDF).

As always, please contact CA Technologies support for CA Datacom if you have further questions.