When upgrading to Xtraction 2016.2, running the UpgradeToV2016.2.exe program results in an error: An error occurred: There is no row at position 0.

Document ID : KB000005804
Last Modified Date : 14/02/2018
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Issue:

When upgrading to Xtraction 2016.2, running the UpgradeToV2016.2.exe program results in an error:

 An error occurred: There is no row at position 0.

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Environment:
Upgrading to Xtraction 2016.2 from Xtraction v14, v15 or v2016.1Windows 2008 or Windows 2012
Cause:

This error means that Xtraction is not able to locate a matching Administrator user for what was provided.

Resolution:

Try using the Xtraction administrator account's full name.

For example, if your Xtraction administrator user full name is "John Doe", try using the full name instead of a typical username like "jdoe".

This should allow the Xtraction upgrade to proceed successfully.