This document explains how to address this problem.
This error can happen for the following reasons:
- Path to Service Desk has spaces in it (i.e. "C:\Program Files\CA\Service Desk\") in the %WINDIR%\paradigm.ini file for the variable: "NX_ROOT"
To resolve this, edit the paradigm.ini file and fix the value for NX_ROOT value to have the DOS 8.3 notation and uses Unix directory slashes for the directory path (i.e. "NX_ROOT=C:/PROGRA~1/CA/SERVIC~1"). Reboot the Server and re-run the upgrade.
- The Windows Server you are performing the upgrade has an environment variable defined for %NX_ROOT%.
Right Click "My Computer" and go to "Properties" > "Advanced" > "Environment Variables".
Remove any environment variables.
- Ensure that the Windows environment support 8.3 file names.
Ensure the registry setting NtfsDisable8dot3NameCreation registry value is "0". Reboot if a change is made.
After the reboot, re-launch the Upgrade.