When typing in the Requestor and/or Affected End User field, the auto complete search stops when a comma is entered. Is this expected behavior?

Document ID : KB000045716
Last Modified Date : 14/02/2018
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Question

When typing in the Requestor and/or Affected End User field, the auto complete search stops when a comma is entered.  Is this expected behavior?

Answer

Engineering team has advised that this is a limitation with the CA SDM 14.1 autosuggest/auto completion feature. It is designed to work only with last names and therefore the use of commas is not supported and causes the autosuggest/auto completion feature to stop.

Unfortunately, there is no patch/fix or work around available.

Several enhancement requests have been made to enhance the CA SDM autosuggest/auto complete feature.

Unfortunately at this time there is no indication as to when (or if) any enhancements to the CA SDM autosuggest/auto complete feature will be made.