When trying to uninstall SSA it fails with error: SSA has clients registered.

Document ID : KB000029823
Last Modified Date : 14/02/2018
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When trying to uninstall SSA, the operation fails with the following error message reported:


“SSA has clients registered. You must remove all clients to complete the SSA uninstall.

If you chose to ignore, SSA will simply be removed from CA Common Components control.”


There are 2 options provided: “Ignore” and “OK”


When clicking on “Ignore” or on “Ok”,  it loops and does not allow to uninstall SSA.

In such cases, we can use the following solution :


1.   Use the following command to find the list of registered clients :

C:\Program Files\CA\SC\Csam\SockAdapter\bin\csamdependencyinstall -l


2.   You can then delete the registered clients by using the following command :

C:\Program Files\CA\SC\Csam\SockAdapter\bin\csamdependencyinstall -d <client-name>