When trying to open any popup window in the CA Service Desk Manager web interface using Internet Explorer 8, we receive the following error: Message: No such interface supported

Document ID : KB000020964
Last Modified Date : 14/02/2018
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This document describes a known problem with Internet Explorer 8 and how to resolve it.


Please review this Microsoft Knowledge Base article:


This problem will happen when the standard JavaScript window.open() is used and all of the dll's for Internet Explorer are not registered properly. Enabling the JavaScript debugger in the web browser will allow you to see what function in the JavaScript is causing the problem.