When trying to load the CA SDM Web Services URL in SOAP, it throws the following exception: Unexpected element: OPEN_TAG

Document ID : KB000103542
Last Modified Date : 27/06/2018
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Issue:
The following error appears when loading SDM WebServices URL in SOAPUI:

Error loading [ ttp://<SDM hostname>:<port>/axis/services/USD_R11_WebService]:
org.apache.xmlbeans.XmlException: org.apache.xmlbeans.XmlException: error: Unexpected element: OPEN_TAG




 
Environment:
Service Desk Manager 12.9 and later
Cause:
The Initial WSDL URL set in the SOAPUI project is wrong
Resolution:
1. Create a new SOAP project in SOAPUI
2. Enter a Project Name
3. In the Initial WSDL set: http://<SDM hostname>:<port>/axis/services/USD_R11_WebService?wsdl

Where <SDM hostname> is the server where Service Desk Manager is running WebServices.
Where <port> is the tomcat port number where WebServices are running. Example: 8080