When trying to install Applications Manager on RHEL 4 instance fails to start

Document ID : KB000088853
Last Modified Date : 14/04/2018
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Issue:
Affects Release version(s): null

When trying to install Applications Manager on RHEL 4 instance fails to start
Resolution:

Symptoms

After a new install on RHEL 4 the instace fails to start with an Awe-9999 Error.

The error message should be similar to:

AwE-9999 Internal error (8/23/12 1:19 PM) 

Details: nativecalls

java.lang.UnsatisfiedLinkError: /opt/rona/appuc4/c/libnativecalls.so: /opt/rona/appuc4/c/libnativecalls.so: requires glibc 2.5 or later dynamic linker

at java.lang.ClassLoader$NativeLibrary.load(Native Method)


Cause

Please invoke the sosite file on the instance and then issue:

java -version

which java

If you are using 64 bit java you will need to install 32 bit and point the instance to it.


Resolution

Please install 32 bit java on the server and point the instance to it as follows:

the site for downloading java is as follows:
http://www.oracle.com/technetwork/java/javase/downloads/index.html
 
Please download 32 bit 1.6 java and install on the server. Please then add the follwoing to your sosite file located in the master's site directory:
JAVA_HOME=<path to java directory>/jre;export JAVA_HOME
PATH=$JAVA_HOME/bin:$PATH;export PATH

modify <path to java directory> to the path to the new JRE.
 
Please also go in to the master's $AW_HOME/c directory and copy the 32 bit libraries over
cp $AW_HOME/c/libnativecalls.so.32 $AW_HOME/c/libnativecalls.so 


Please then shut down the instance, re-invoke the sosite file, and then restart the instance.