When trying to add or move an Applications Manager Agent you receive errors.

Document ID : KB000088317
Last Modified Date : 14/04/2018
Show Technical Document Details
Issue:
When trying to add or move an Applications Manager Agent you receive errors.
Resolution:

Error Message Details:

ErrorMsg: AwE-5204 Too many agents for license (2/3/13 3:31 PM)
Details: APPWORX APWXPRD 200.5.888.877
APPWORX APWXPRD 200.5.888.877


Symptoms

If you encounter an error message similar to the one above, it is because your license is only valid for the current number of Agents.  Therefore, when you attempt to add or update an Agent with a new name, you will see an AwE-5204 error and the Agent can not be started.


Cause

The Applications Manager license key, keyfile.ini, controls how many Agents you are licensed to run.  If you exceed that number you will receive the above errors.  Keep in mind that the Master's local Agent is included in the Agent count.


Resolution

Contact your Account Manager to request an additional license, or if you are unsure as to who your Account Manager is, please contact support@automic.com.