When trying to access Access Gateway proxyui, getting the error: "The CA Access Gateway Admin Console application is not protected by WebAgent"

Document ID : KB000015660
Last Modified Date : 14/02/2018
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Question:

I have installed CA Access Gateway and when I try to access with the browser to the proxy UI URL, I get the following error:

The CA Access Gateway Admin Console application is not protected by WebAgent. Please enable WebAgent, define a policy to protect the Admin Console and try to access it again.

How can I solve this? Do I need to protect it with an external user directory?

Environment:
CA Access Gateway R12.7
Answer:

To be able to access the proxy UI you need to ensure the SPS Agent is enabled and running so it can manage the authentication. You do not need to protect it with an external user directory if you do not need to, but you have to ensure the Agent is enabled as follows:

- Go to /secure-proxy/proxy-engine/conf/defaultagent folder.
- Edit WebAgent.conf file, and ensure EnableWebAgent parameter is set to Yes:

EnableWebAgent="YES"

- Save changes and restart Access Gateway.