When the link to login to the IT PAM Client is clicked in Service Desk, the popup message appears: "Authentication Required Enter login details to access <default> on <IP>" and a username, password, and domain is required.

Document ID : KB000049730
Last Modified Date : 14/02/2018
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Description:

When the link to login to Process Automation manager (IT PAM) client is clicked, the following java pop up message is displayed:

"Authentication Required Enter login details to access <default> on <IP>",

It then it requires that the for the username, password, and domain be provided. Each time I cancel, I receive the message: "Application Unable to launch the application" on the screen.

Solution:

A possible solution to this problem is to follow these steps:

  1. Go to the Windows Control Panel and select Java (or Programs/Java for Windows 7 or 2008).

  2. Go to the General tab and in the Network Settings, select the option 'Direct Connection'. See below:

    Figure 1.
    Figure 1

    Figure 2.
    Figure 2