Logon to ServiceDesk application failed for a couple of users, not all users.
boplgin 3388 ERROR bplaccess.c 3337 AHD04043:The user name or password you entered is not correct. Please try again.
The password is correct.
Service Desk 14.1
Service Desk 17.0
Service Desk 17.1
Windows 2008 R2
The userid defined in contact of ServiceDesk should match the userid sent by windows if you have configured SSO mode or username sent to servicedesk console. We have to check for this specific user and modify the contact accordingly.