When the client attempts to FTP documentation to supportftp.ca.com they receive 530 Login. Why?

Document ID : KB000048357
Last Modified Date : 14/02/2018
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Description:

The client encounters a sporadic problem when uploading documentation to supportftp.ca.com.

The client has a valid CA website ID for support.ca.com and has the ability to open tickets.

On a few occasions over the past several months the client receives errors messages when trying to upload files. Each time the client executes their FTP JCL they cannot get past the logon and receives error message 530 Login incorrect. In order to upload documentation to an issue you need a valid support.ca.com User ID and password. Then when uploading documentation to a contact in the FTP JCL you specify you're support.ca.com User ID and password.

Solution:

The cause of the 530 Login incorrect message was the clients support.ca.com password was not valid so the logon failed.
So the client had to reset their support.ca.com password.
Below are the steps needed to RESET the support.ca.com password and sample FTP JCL below.

When you logon to support.ca.com you enter your EMAIL Address : which is considered your user ID.
On that sign on panel you have an option to reset your PASSWORD by using the FORGOT PASSWORD option

This option will send you a link to reset your password. Then sign on to support.ca.com to make sure your new password is valid and have access to the CA web site. Then submit the FTP JCL with the new password. Below is sample FTP JCL.


//FTP JOB (000000000),'XXXX',TIME=(2,59),MSGCLASS=X,
// REGION=4096K,CLASS=B,NOTIFY=XXXXX
//*
//PUTFILE EXEC PGM=FTP,PARM='(EXIT=08'
//SYSTCPD DD DSN=VTAM.TCPIP.TCPIP.DATA,DISP=SHR
//SYSPRINT DD SYSOUT=*
//OUTPUT DD SYSOUT=P
/
//*
//INPUT DD *
supportftp.ca.com
YOUR support.ca.com EMAIL Address 
YOUR support.ca.com password
cd SITE ID/CONTACT NUMBER-01/files_from_customer
ls
bin
put 'NAME OF FILE ON MAINFRAME' NAME OF FILE on SERVER
dir
quit
// 

NOTE: The SITE ID is seven characters. If your Site ID is only six characters add a leading zero.