In order for the analyst to be able to take control and run programs that require administrator permissions, it is necessary to reduce the UAC to the minimum level, it will be necessary to restart the OS and start over the Support Automation session again.
In order to turn off UAC:
1. Go to Control Panel > User Accounts and Family Safety > User Accounts > Change User Account Contro
2. Move the slider to the bottom: Never Notify > OK > Restart machine for changes to take effect
3. Start over the Support Automation session again