When testing the connection against SD in SC it fails with PKI enabled, without it the connection works without issue.
Log in SC with an administrator user, example ´spadmin’, for to the administration tab and select the configuration link, under the Options list, select CA Service Desk, in the right pane hit the Test button. The test will show the following message when it fails:
“Error occurred while trying to connect. Please check your configuration and server availability”
The following error should be captured in the log files after the test fails:
ERROR [WR_56513232] [http-bio-8080-exec-23] [CConfiguration] CCONF.TESTCONF.EXCPT
com.ca.usm.webservices.WebserviceException: ..\Program Files\CA\Service Catalog\XXX_Policy.p12 (The system cannot find the file specified)
If PKI is disabled, the integration with SD and USS will not work as it is a requirement.