When syncing from Agile Central to PPM, data is not copying over as expected

Document ID : KB000099175
Last Modified Date : 18/07/2018
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Issue:
The Agile Central (AC) to PPM integration is not bringing over the tasks as expected. The integration instead creates a new portfolio item in AC upon sync. 
Resolution:

Ensure a project is created in PPM first before syncing (with the applicable settings set on the project's Agile Summary subpage). Even if syncing CA Agile Central to CA PPM, a project must first be created in PPM.

Settings that are required to be updated on the Agile Summary subpage in CA PPM to sync:

  • Synchronize = Checked
  • Select the Agile System to use for synchronizing the project with CA Agile Central.


 
Additional Information:
Reference Synchronize CA PPM SaaS Projects with CA Agile Central Portfolio Items for more information on syncing PPM Projects with Agile Central.