When selecting a report to run in CCR, an error is produced "There is no data during this time period."There are no group mappings between Current Capacity Reporter and Data Manager. Check to see that the NPC Listner URL has been entered in Data Manager."

Document ID : KB000039412
Last Modified Date : 14/02/2018
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Problem:

 

Running any report in CCR, generates the following error:

"There is no data during this time period."There are no group mappings between Current Capacity Reporter and Data Manager. Check to see that the NPC Listner URL has been entered in Data Manager."

 

Cause:

 

CCR 1.5 web service does not allow remote access to the web service which causes the group synchronization to fail. Additional steps are needed when CCR and CCC are not installed on the same server.

 

 

Resolution:

The following setting needs to be added to the CCR global settings.

 

This can be performed in two ways :

 

1.   From The UI :

·          Open  the hidden global setting webpage  for ccr and login

   http://ccrservername/npc/default.aspx?pg=99614

   This opens the  hidden setting webpage

·          Go to the  bottom of the page and choose add new setting

·         This will create a new empty entry on top of the list name it NPC.AdminCommandWS.AllowRemoteAccess and give it the value true.

·          Choose insert, verify the following setting:

··         NPC.AdminCommandWS.AllowRemoteAccess  with the value true

 

2.   Using Sql :

 

         Perform the following steps to enable CCR to accept webs service

requests which will enable it to obtain group definitions from the

Data Manager web application:

 

Log into the CCR MySQL database using the CCR database user-

ID and password.

 

Execute the following commands:

use NetQoSPortal;

 

REPLACE INTO general (attributevalue) VALUES ('NPC.AdminCommandWS.AllowRemoteAccess', 'true'); Commit;

 

To verify if the group sync is working successfully, stage data for example from Dmgroups and then migrate the data.