When running the CA Service Desk Manager (CA SDM) Configuration tool (i.e. pdm_configure), during the Config Options phase, the dropdown list of values in the Server Processes Configuration section, which is used to select a configuration for this server, does not include the expected entries from the Configuration List (via Administration tab of the CA SDM GUI > System > Configurations).
In some cases, the dropdown list may only contain 1 value which is "Default".
This could occur, for example, when an environment has been converted from a Conventional configuration to Advanced Availability.
For example, the Server Configuration that is selected during the Select Config phase of the Configuration tool is Advanced Availability, as shown in the first screenshot, and later, during the Config Options phase, only "Default" is in the dropdown, as shown in the third screenshot.
Note that the second screenshot which shows a Warning message when converting from Conventional to Advanced Availability is only presented the first time that pdm_configure is run on the Primary server and OK is selected.
Screenshot #1: Select Config - run the Configuration tool on the server and select Advanced Availability:
Screenshot #2: MS SQL Database Config - Warning popup message, received on first run only, click OK:
Screenshot #3: Config Options - click on the dropdown arrow to view and select an entry from the dropdown list: