When running pdm_configure on a standby server or an application server, the error " ' Host Name ' Server not present in the server list" appears.

Document ID : KB000048307
Last Modified Date : 14/02/2018
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Description:

When CA Service Desk Manager (CA SDM) is implemented to use the Advanced Availability configuration and pdm_configure is run on the standby or theapplication server, the following error may occur if the correct Host Names are not added to the Server List (Administration Tab-> System-> Servers)

The error message appears just before you begin entering the Slump Host Name in General Settings screen.

Figure 1

The following error message is written in configure.log.

03/14 19:07:45.481 ERROR GeneralPage.java     273 This server 'Host Name' is not present in the serverlist!! Configuration Cannot proceed

Solution:

The Host Name added to the Server List (Administration tab-> System-> Servers), is case sensitive. It must exactly match the output of the 'hostname' command run from the command line on each of the individual servers.