When Running CA PPM Project Storyboard report receiving: Error Repository file could not be loaded

Document ID : KB000122455
Last Modified Date : 05/12/2018
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Issue:
When Running CA PPM Project Storyboard report receiving:
Error Repository file resource /ca_ppm/resources/images/stoplightWhite could not be loaded
Error: jrs.jsexception.error.creating.connection
java.sql.SQLException: Failed to validate a newly established connection. at org.apache.tomcat.jdbc.pool.ConnectionPool.borrowConnection(ConnectionPool.java:841) at org.apache.tomcat.jdbc.pool.ConnectionPool.borrowConnection(ConnectionPool.java:652)
Resolution:
Check if the images folder is missing in the tenant of /ca_ppm/resources/images. If images folder is missing try copy images folder from another tenant using Advanced Reporting export/import feature.

Export, Import, or Migrate Advanced Reporting Content:
https://docops.ca.com/ca-ppm/15-5-1/en/advanced-reporting-with-jaspersoft/export-import-or-migrate-advanced-reporting-content#Export,Import,orMigrateAdvancedReportingContent-ExportContent

 
Additional Information:
Advanced Reporting Option to Import and Export:
https://comm.support.ca.com/kb/advanced-reporting-option-to-import-and-export/KB000009938