When running a report with unit type set to FTE, the data returned switches from FTE to hours

Document ID : KB000017365
Last Modified Date : 14/02/2018
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Symptom:

When running a CA PPM Business Objects Report with Unit Type set to FTE, the data returned switches from FTE to hours.

List of Reports with this symptom:

  • Capacity vs. Demand by Role
  • Capacity vs. Demand by Resource
  • Capacity vs. Allocation by OBS

Resolution:

Run the Update Business Objects Report Tables job with all parameters checked which will update all the reports tables with the correct information.

  1. Login to the application
  2. Go to Home, Reports and Jobs
  3. Click on the Jobs tab
  4. Click on the 'Update Business Objects Report Tables' job
  5. Check all the check boxes under the Parameters section
  6. Click Submit

Once the job completes, you can then rerun the report with unit type FTE, and the data should all be displayed correctly in FTE.