When re-building a PC via Operating System Installation Management (OSIM) it fails to join the domain during the build process.

Document ID : KB000003956
Last Modified Date : 14/02/2018
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Issue:
  • When re-building a PC via Operating System Installation Management (OSIM) it fails to join the domain during the build process.
  • This computer already has an account present in Active Directory.
  • The credentials supplied have been checked and are correct.
  • If the existing computer account is removed from the domain then the join works with no issues.
Environment:
Client Automation (ITCM) -- All versions
Cause:

The permissions of the account supplied, whilst sufficient to add a new computer to Active Directory, are insufficient to replace an already existing computer account with another of the same name.

Resolution:
  • Add the permissions as per KB032455 to the users being used to join the computer to the domain.
  • By default the Domain Administrators have these permissions.