When pre-registering a machine in CA Client Automation DSM Explorer you receive a popup error "Another computer with same MAC address is already defined [OSG000202]."

Document ID : KB000026823
Last Modified Date : 14/02/2018
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Symptoms:

While trying to pre-register a machine in the DSM Explorer you receive an error:

[OSG000202] "Another computer with same MAC address is already defined " 

 

Environment:  

Windows 

CA Client Automation versions 12.x variants 

 

Workaround:

  1. Open the DSM Explorer.

  2. Under Computers and Users/All Users Accounts search for users that are prefixed with the machine name in question and delete them.

  3. Do the same for All User Profiles.