When performing a ACTIVITY->UPDATE SATUS on a CA Service Desk Manager (CA SDM) ticket and including comments within the USER DESCRIPTION field, how to include these comments within a CA SDM notification

Document ID : KB000056623
Last Modified Date : 14/02/2018
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Description

When performing a ACTIVITY->UPDATE SATUS on a CA Service Desk Manager (CA SDM) ticket and including comments within the USER DESCRIPTION field, how to include these comments within a CA SDM notification.

 

Solution

When the status to a CA SDM ticket is updated, there are multiple updates created within the ticket's Activity Log.  Any comment added to the USER DESCRIPTION field is the fourth (4th) Activity Log update. 

Therefore, to include the comments within a CA SDM notification use:    @{act_log_all.3.description}