When logging into Web Administrator from the browser getting "Version lookup failed. Code=32 Message=No Such Object", how can I address this error?

Document ID : KB000014636
Last Modified Date : 14/02/2018
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Question:

When logging into Web Administrator from the browser getting "Version lookup failed. Code=32 Message=No Such Object", how can I address this error?

Version lookup failed. Code=32 Message=No Such Object
The configuration of CA Web Administrator for ESM(ACF2 or TopSecret) seems to be incorrect when retrieving the version information.

Answer:

The "Version lookup failed. Code=32 Message=No Such Object" can be caused by a suffix coded in the ACF2_config.xml or TSS_config.XML in the ldapsuffix statement that does not match the "sufix" coded in the CA LDAP Server slapd.conf file.

Sample ldapsuffix statement:

<ldapsuffix>host=yourhostname_im,o=company,c=us</ldapsuffix>

Note that the host=yourhostname_im,o=company,c=us specified in the ACF2_config.xml or TSS_config.XML file must match the "suffix" that is specified in the CA LDAP Server slapd.conf file.