When launching uniinstaller on Windows as a Domain User, the InstallShield log file is not found

Document ID : KB000086587
Last Modified Date : 14/04/2018
Show Technical Document Details
Issue:
Error Message :
On the installation log, the following kind of error appears:
Patch level detected:Dollar Universe 6.1.00
Product Version: Dollar.Universe 6.1.0

Description :In some circumstances ,when launching the du_as installation with uniinstaller.bat the InstallShield log file is not found.
Environment:
OS: Windows
Cause:
Cause type:
Defect
Root Cause: The Installshield log was being created on a different temp folder than the expected.
Resolution:
Update to the fix version listed below or a newer version if available.

Fix Status: Released

Fix Version(s):
Component: Application.Server
Version: Dollar.Universe 6.7.41
Additional Information:
Workaround :
N/A