When I'm in a project and I try to open my scheduler in Microsoft Project (MS Project/MSP), nothing happens. The CA Clarity/PPM Integration tab is not visible in MSP. The CA Clarity Addin is showing as inactive in MSP.
This can happen if the addin becomes inactive. One cause where this can keep happening is if the wrong bit level of the MSP Interface is installed and/or duplicates of the Interface are installed on the workstation.