When I use CA Automation Point to send a page, I use a command to wait for a status, but I'm only receiving a QUEUE status back and the page is never sent. Why is my page not being sent?

Document ID : KB000023681
Last Modified Date : 14/02/2018
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Issue: 

When I use CA Automation Point to send a page, I use a command to wait for a status, but I'm only receiving a QUEUE status back and the page is never sent. Why is my page not being sent?

Environment:  

CA Automation Point 11.4 and 11.5.

Cause: 

You are only receiving a queue status back and your page is never sent because you do not have WCTP for two-way paging setup correctly. Specifically, you likely do not have authorization credentials for the paging provider defined in Automation Point.

Resolution:

Follow the steps defined in the CA Automation Point r11.5 Administrator Guide for Configuring Two-Way Paging.