When I upgrade an ITCM Agent to 12.5 SP1 C1 using the provided SD package, the installation in the agent computer is not silent.

Document ID : KB000028460
Last Modified Date : 14/02/2018
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Problem:

I am trying to upgrade the Client Automation Agents to version 12.5 SP1 C1 on the end user computers delivering the SD Package named "CA DSM R12.5 SP1 C1 Win32 Agent + Server + Explorer" the C1 patch installation has stored into the Domain Manager Software Library.

When the installation starts on the agent computer we can see it is not silent, so the end user working on that box complains abou

The Software Delivery package  being used to upgrade, is not silent.

 

Environment:

Client Automation 12.5 SP1 C1.

 

Cause:

The Software Delivery package "CA DSM R12.5 SP1 C1 Win32 Agent + Server + Explorer" being used to upgrade, does not include the background SD package related macro as shown in the image:

 

Original.jpg

 

Workaround:

We should add the background parameter "$#bg" to the package to avoid the 

Use the following line in the parameter section in a new 'based on' installation procedure:

 

 	/INST SP1C1_PATCH $#bg >$rf 2>&1  


as shown in the following image:


Modified.jpg

 

In order to add the parameters, it is highly recommend to create a new SD package based on the existing one and modify the installation procedure to include the missing macro parameter.